Description

There are a few ways to change or reset your password as a user or as an admin - based on the scenario. 

Procedure

Scenario 1: If you don't know your current password or have forgotten it.

1. Navigate within a web browser to the Conceal Dashboard at https://dashboard.conceal.io and select Forgot Password.
   
   

2. Type the email associated with your Conceal account into the Email field.

3. Click Send Password Reset Email. From there you will receive a reset code and instructions.
   

Scenario 2 - If you do know your password and you want to change it

1. Navigate within a web browser to the Conceal Dashboard at https://dashboard.conceal.io and log in if necessary.
2. Click your name and profile icon located in the upper right-hand corner or you can go to https://dashboard.conceal.io/profile
   
3. Enter your current password, then enter your new password in the New Password field, and type your new password again in the Confirm New Password field.
   
   
4. Click the button labeled Change Password.
5. You will then be required to sign in with your newly created password.

Scenario 3 - If you are an admin resetting a password for a user

1. Navigate within a web browser to the Conceal Dashboard at https://dashboard.conceal.io and log in if necessary.
2. Go to Users located in the left hand menu and locate the user that needs to have the password reset, you can search by email.
3. Click the pencil next to the user's name, this will open up the Edit User window.
   (For privacy purposes, this user's email address is hidden)
   
4. In the Edit User window scroll down and click Reset Password and then click Edit User to save the changes.
   
   

5. From there the user will receive a reset code and instructions.

*Never hesitate to contact your Customer Success Manager for any questions or concerns. You may also open a support ticket at support.conceal.io by scrolling to the bottom and clicking Submit a request.