Windows - Chrome

1. Open this article in a different browser or device than the one you are troubleshooting

2. Close Chrome

3. Open Windows File Explorer

   1. Copy this path into the address bar: %LOCALAPPDATA%\Google\Chrome\User Data

   2. Use the Search Box to search for jmdpihfpelphmllgmamebdbelmobjfpg (this is ConcealBrowse’s extension id)

   3. Wait for the results to appear

   4. Delete all folders which are found named jmdpihfpelphmllgmamebdbelmobjfpg

      1. After clicking delete, they won't disappear from the search results - this is normal

4. Open Chrome and the extension should authenticate normally

Typical locations to check if searching fails:

• C:\Users\yourname\AppData\Local\Google\Chrome\User Data\Default
  • \Managed Extension Settings\jmdpihfpelphmllgmamebdbelmobjfpg
  • \Local Extension Settings\jmdpihfpelphmllgmamebdbelmobjfpg
  • \Extension\jmdpihfpelphmllgmamebdbelmobjfpg
• C:\Users\yourname\AppData\Local\Google\Chrome\User Data\Profile #
  • \Managed Extension Settings\jmdpihfpelphmllgmamebdbelmobjfpg
  • \Local Extension Settings\jmdpihfpelphmllgmamebdbelmobjfpg
  • \Extension\jmdpihfpelphmllgmamebdbelmobjfpg

Windows - Edge

1. Open this article in a different browser or device than the one you are troubleshooting

2. Close Edge

3. Open Windows File Explorer

   1. Copy this path into the address bar: %LOCALAPPDATA%\Microsoft\Edge\User Data

   2. Use the Search Box to search for jmdpihfpelphmllgmamebdbelmobjfpg (this is ConcealBrowse’s extension id)

   3. Wait for the results to appear

   4. Delete all folders which are found named jmdpihfpelphmllgmamebdbelmobjfpg

      1. After clicking delete, they won't disappear from the search results - this is normal

4. Open Edge and the extension should authenticate normally

Typical locations to check if searching fails:

• C:\Users\yourname\AppData\Local\Microsoft\Edge\User Data\Default
  • \Managed Extension Settings\jmdpihfpelphmllgmamebdbelmobjfpg
  • \Local Extension Settings\jmdpihfpelphmllgmamebdbelmobjfpg
  • \Extension\jmdpihfpelphmllgmamebdbelmobjfpg
• C:\Users\yourname\AppData\Local\Microsoft\Edge\User Data\Profile #
  • \Managed Extension Settings\jmdpihfpelphmllgmamebdbelmobjfpg
  • \Local Extension Settings\jmdpihfpelphmllgmamebdbelmobjfpg
  • \Extension\jmdpihfpelphmllgmamebdbelmobjfpg